Shipping Options

SHIPPING OPTIONS

After your order has been processed and payment is secured your order will be shipped via one of the following methods.

Orders ship out from JewelrySales.com within 1-2 business days. In the event your order cannot be shipped you will be contacted immediately by e-mail and informed the reason for the delay.

Orders pending credit approval or if payment is by check will be shipped when credit is approved or when the funds have cleared. Our customer support department may contact customers for additional information if necessary.

JewelrySales.com will only ship to street addresses and someone must be available to sign for the package. For security reasons we will not ship to PO Boxes or similar addresses.

Tracking Your Order:

JewelrySales.com will send you an email notification the day your order is shipped with a tracking number and carrier. You can use this number to track your shipment at one of the following sites: www.fedex.com , www.usps.com , www.ups.com. You will be able to track your order every step of the way until it reaches you or your recipient's doorstep.

[Please note that orders requiring sizing will be shipped 7-10 business days after order has been submitted due to the customization work involved.]

EXPEDITED SHIPPING

We offer Next Day, 2 Day, and 3 Day shipping for a variety of items. All items that qualify for expedited shipping will have these shipping options displayed at checkout. Please note that our shipping options refer to transit time only and require additional time for order processing. Please refer to our shipping chart below for estimated delivery times.

We calculate your expedited shipping fees based on the size, weight, and destination of your order. Your expedited delivery fees will be displayed at checkout. Orders shipped to Alaska, Hawaii, Canada and APO/FPO is not eligible for expedited shipping.

INSURANCE:

Insurance is required for all orders placed with JewelrySales.com. Insurance covers all merchandise against theft, loss or damage while in transit. Insurance is free for the first $100 and is 50¢ per each additional $100. Your insurance cost will be displayed at checkout.

APO/FPO SHIPPING:

Orders shipped to APO/FPO destinations are shipped via United States Postal Service. Items are usually delivered to the US military post office within 5-10 business days after they ship.

PAYPAL:

For security purposes payments received by PayPal will be shipped to Confirmed PayPal addresses only. In order to have a confirmed address your account must be verified. If your account is not verified please contact PayPal for further instructions on becoming verified.

Order Cancellation:

If you find it necessary to change or cancel a JewelrySales.com order for any reason, please contact our customer support department at customerservice@jewelrysales.com or call 1-800-USA-GEMS as soon as possible.

Everything we can will be done to accommodate your request. Please be aware our shipping department strives to ship orders to our customers quickly and efficiently. We cannot change or cancel an order once it has already entered the shipping process. If we cannot cancel your order prior to shipment and you are dissatisfied with it for any reason, return it to JewelrySales.com according to our 30 day money back return policy.

JewelrySales.com reserves the right to cancel any and all orders that appear to be suspect or fraudulent and all fraudulent transactions will be reported to proper authorities.

RECEIVING YOUR PACKAGE:

Please follow these procedures when you receive your order.

1. Inspect the package carefully for damage or evidence of tampering. If damage or tampering is suspected do NOT open the package. Notify the person delivering the package and only open it in front of him/her to inspect for damage and that all of the contents or included. If the delivery person is unavailable contact the carrier or JewelrySales.com customer service department immediately for instructions prior to opening the package. Make certain you record the name of the person with which you are talking and follow all instructions. DO NOT discard the box or any packing material until any claim has been completely settled. The carriers often insist on an inspection of the package AND packing material by their representative prior to approving a claim so the package, product and packing material must be retained.

1. If the package appears to be in good condition open the package carefully but do NOT discard the box or ANY contents or packing material until your are 100% satisfied that it is in perfect condition and you are 100% satisfied with your purchase. [ITEMS MUST BE IN ORGIONAL PACKAGING TO BE RETURNED] If damage is discovered or all items on the order form are not included after opening the box, retain the box, the contents and all packing material and call JewelrySales.com customer service department for instructions.
   

NOTE: If a claim is denied because the box and all of the contents are not available for inspection, JewelrySales.com will not be responsible for the claim.